Privacy Policy

1. Introduction

Seattle Boxes (“we,” “us,” or “our”) operates the website seattleboxes.com (the “Site”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site, place an order, submit a contact form, or otherwise interact with our business.

By using our Site or engaging with our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the Site.

2. Information We Collect

We collect information in several ways:

Information You Provide Directly

• Contact information: Name, email address, phone number, and mailing address when you fill out a contact form, request a quote, or place an order.
• Business information: Company name, job title, and business address for B2B transactions.
• Order information: Product selections, quantities, delivery preferences, and special instructions.
• Payment information: Credit card numbers, billing addresses, and bank account details for ACH payments. Payment card data is processed by our third-party payment processor and is not stored on our servers.
• Communications: Content of emails, phone calls, and messages you send to us.

Information Collected Automatically

• Device information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage data: Pages visited, time spent on pages, links clicked, referring URLs, and navigation paths through our Site.
• Location data: General geographic location based on IP address (city/region level, not precise GPS coordinates).
• Cookies and tracking technologies: Data collected through cookies, web beacons, and similar technologies as described in Section 5.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including delivery coordination and payment processing.
• Respond to your inquiries, quote requests, and customer service needs.
• Send order confirmations, delivery notifications, and invoices.
• Communicate with you about products, services, promotions, and company news (you may opt out at any time).
• Improve our website, products, and services based on usage patterns and feedback.
• Analyze website traffic and user behavior to optimize the user experience.
• Detect and prevent fraud, unauthorized access, and other security threats.
• Comply with legal obligations and enforce our terms of service.
• Generate aggregate, anonymized analytics that cannot identify individual users.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service providers: We share information with trusted third-party companies that help us operate our business, including payment processors, delivery services, email platforms, and analytics providers. These providers are contractually obligated to use your information only to perform services on our behalf.
• Legal requirements: We may disclose information if required by law, subpoena, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, safety, or property.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With your consent: We may share information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files placed on your device by your web browser.

Types of Cookies We Use

• Essential cookies: Required for the Site to function properly. These enable core features like page navigation and access to secure areas.
• Analytics cookies: Help us understand how visitors interact with our Site by collecting information about pages visited, time on site, and navigation patterns. We use this data to improve our content and user experience.
• Functional cookies: Remember your preferences and settings to provide a more personalized experience on return visits.
• Marketing cookies: Used to track visitors across websites to display relevant advertisements. These cookies may be set by our advertising partners.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may impair Site functionality. For more information about cookies and how to manage them, visit allaboutcookies.org.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure, encrypted storage of sensitive data at rest.
• Regular security assessments and vulnerability testing.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Third-party payment processing that is PCI-DSS compliant (we do not store credit card numbers on our servers).

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-out: You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
• Data portability: You may request a copy of your data in a structured, commonly used, machine-readable format.
• Restriction: You may request that we restrict the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information in Section 10. We will respond to verified requests within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For transactional records, we retain data for a minimum of seven years to comply with tax and accounting regulations. When personal information is no longer needed, we securely delete or anonymize it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you via email or a prominent notice on our Site. We encourage you to review this policy periodically for the latest information on our privacy practices.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will acknowledge receipt of your request within 48 hours and provide a substantive response within 30 days.